FAQs

A circular sign with a gold border and a white background displaying a logo for Flower Vault, featuring a stylized flower and restorative elements, with text indicating 24/7 kiosk operation.

Can we add our logo?

Yes, we offer complimentary logo customization.

Can we change the language?

The standard language is English, but we also support Romanian, Ukrainian, French, Polish, Turkish, Italian, and Spanish. Additional languages can be customized upon request.

Is it possible to add advertising videos on the screen?

Yes, the top third of the screen is dedicated to advertising, allowing you to display images or videos. The bottom two-thirds is reserved for the product menu.

How can we check inventory?

Inventory and sales data can be monitored remotely via our cloud server. After your order is confirmed, we will create an account for you to access all relevant information.

Does the machine come with a warranty?

Yes, we provide a one-year warranty and lifetime technical support. Our locker machines are highly reliable, with an extremely low failure rate. If any part fails within the warranty period, we will supply free replacement parts.

What is the lead time for production and delivery?

Production time for standard models is 30 working days. Shipping time varies depending on the chosen shipping method.

How can we add or update the product menu?

You can manage all product information—including names, pricing, and images—through our cloud server.

Can the machine be used outdoors?

All machines are suitable for outdoor use. However, we recommend adding a canopy to protect the unit from direct rainfall.

Does the machine support both cash and card payments?

Yes, both options are available and can be configured according to your requirements.

Can we develop our own app in the future?

Yes, we can provide an SDK to support the development of your own app and server integration.

Is there a monthly fee for cloud hosting?

The first two months of cloud hosting are complimentary. After that, the monthly fee is $89, which covers application access, firmware, and updates.